CUSTOMER SERVICE ASSOCIATE IV
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Responsibility:
Satisfaction Management
Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional
surveys. Metric - NPS/Transactional Survey
Customer Relationship & Satisfaction
• Central point of contact for Customer on all daily inquiries and provides timely follow up and
resolution of issues and inquiries
• Proactive communication to Customer and liaise with parties to come up with solutions for open
and upcoming matters. Customer visits might be required
• Seek regular informal and formal feedback via transactional surveys or via phone and e-mail
during daily communications
Manage Service Delivery Process / Execution
• Manage escalations for your customers.
• Review quote and order requirements, create scheduling agreements, clear blocks, workflows
daily, monitor critical shipments
• Follow up on quotes and quality issues
Manage Interfaces & Build Service Culture
• Act as voice of the Customer for internal support departments
• Participate in development training and process improvement projects to expand and challenge
learning new ideas and processes
• Take ownership for actions and follow through on tasks until resolved
Desired candidate Profile:
Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor’s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English
Competencies
EOE, Including Disability/Vets
Bangalore, KA, IN, 560066
Job Segment:
Pre-Sales, SAP, ERP, Business Process, Sales, Customer Service, Technology, Management