• Apply for this opportunity now!
  
  
• Login to update your profile

Tyco Electronics Ltd. is a leading global provider of engineered electronic components, network solutions, undersea telecommunication systems and specialty products, with fiscal 2008 sales of US$14.8* billion to customers in more than 150 countries.

We design, manufacture and market products for customers in a broad array of industries including automotive; data communication systems and consumer electronics; telecommunications; aerospace, defense and marine; medical; and alternative energy and lighting. With approximately 7,000 engineers and worldwide manufacturing, sales and customer service capabilities, Tyco Electronics' commitment is our customers' advantage.

More information on Tyco Electronics can be found at http://www.tycoelectronics.com/.  (*Includes revenue from the company's former Wireless Systems segment, which will be reported as a discontinued operation beginning in the fiscal third quarter of 2009.)

Come turn our opportunities into your advantage at Tyco Electronics. Tyco Electronics is an Equal Opportunity/Affirmative Action Employer.

The Field Applications Engineer (FAE) will provide technical pre-sales and/or integration assistance to the customers of Tyco Electronics and Elo TouchSystems. 

Responsibilities

• Assists customer in determining the appropriate solution by understanding their detailed applications requirements, specifications and environment.
• Translates customer project needs, issues, quality levels and later service needs into viable solution-driven specifications.
• Translates customer needs in robust internal specifications and coordinates the solution with the Business Development Managers (BDM), Product Line Managers (PLM) and R&D communities.
• Evaluates feasibility of projects and provides input on the scope of effort required to achieve success.
• Assesses and documents the specific project requirements and environment.
• Supports the sales team in building appropriate proposals and presentations.
• Documents and reports any problems during the implementation phase.
• Obtains written customer satisfaction confirmation.
• Becomes and acts as the program manager for this customer (takes ownership, communicates, tracks, coordinates manuals - installation instructions)
• Provides customer training.
• Provides feedback to engineering to ensure that ELO products consistently meet customer expectations.
• Participates in sales presentations to customers and/or business partners.
• Participates in beta testing of products.
• Acts as an applications engineering resource for all Elo departments and Sales.
• Informs Sales about prospective sales opportunities.
• Accountable for global account project management/leadership, including but not limited to: global project coordination, account relationships.
• Meet with executives, engineering and purchasing community, collaborating with Elo's Engineering, BDM and PLM communities, new product training, and assuring customer satisfaction.

Skills, Knowledge & Abilities

• Extensive knowledge of electronic components/systems.
• Ability to build strong customer relationships
• Ability to lead/manage customer projects.
• Ability to coordinate projects across entire Elo product organization.
• Ability to travel globally.
• Strong interpersonal and communication skills.
• Ability to deliver formal presentations to senior engineering/purchasing staff.
• Ability to negotiate technical content with executives at all levels of an organization.
• Ability to analyze customer needs and product requirements and deliver complete systems solutions.
• Ability to manage key customer projects and drive increased revenue while maintaining the company's financial goals.
• Ability to troubleshoot specific customer related application challenges and coordinate/implement field upgrades of software and/or hardware.

Experience/Education

• Four year engineering degree required.
• 5-10 years Applications Engineering experience and proven track record.